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Assistant Manager (NOC BB Services)

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Industry:
Telecommunication / ISP
Category:
Computer Networking
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day) )
Department:
Technical
Job Location:
Karachi
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply By:
Dec 19, 2019
Posted On:
Dec 2, 2019
Job Description

JOB OVERVIEW

AM NOC BB Services is responsible for continuous follow-up with backend technical teams to resolve issues.

MAJOR RESPONSIBILITIES

  • Timely submission of routine and customized reports.
  • Accelerate automation and manual configurations.
  • Speedy BB and IPTV faults rectifications.
  • Handle BB and IPTV  fault’s SRs effectively.
  • To reduce SRs handling time.
  • To support CPEIs via 1212 on-call support to whole region.
  • Continuous follow-up with backend technical teams to resolve issues.
  • Skill Development  of  BB support teams to handle critical issue efficiently.
  • Speedy deployment of BB and IPTV orders.
  • SD team output maximization by administrative controls and fair governance.

Monitor Alarms

  • 24 x 7 Alarm & Fault Monitoring in NMS / EMS and Escalating to Concerns through Email, SMS and Trouble Ticketing systems.

Coordinate with O&M

  • Coordination with other O&M and interconnect partners, Vendors & MM&BB, Transmission and Business Team.
  • Any Other Projects Assigned by the Supervisor.

QUALIFICATIONS/COMPETENCIES

Competencies:

  • Accepts direction
  • Learns quickly
  • Delivers quality work
  • Supports co-workers
  • Exhibits PTCL core values

EducationAdvanced Degree in Engineering

Expertise: 1 year of Experience in Technology domain

Other skills:

  • Team Work
  • Negotiation Skills
  • Time and Meeting Management
  • Excellent communication skills

Required Skills

Communication, Technical Support, Reducing SRs

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