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Manager IT Governance & Standards

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Quality Assurance (QA)
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Required Experience:
3 Years - 5 Years
Apply By:
Nov 3, 2016
Posted On:
Oct 20, 2016
Job Description


  • Assist in ensuring continuity of best practice service level management processes, executed by IT service delivery staff, as required. Maintain a database of existing services offered and received by the IT division.

  • Gather information necessary for service performance evaluation against SLAs. Assist in reviewing service performance against agreed SLAs and OLAs.

  • Participate in regular service level review process with both the customer and IT service providers and document decisions.

  • Assist in preparing regular reports on service performance and achievements of the customer & IT provider.

  • Develop faults/problem trend analysis and prepare service improvement plans to address identified gaps.

  • Research new technologies and approaches to meeting and exceeding customer needs.

  • Maintain the change management database and process documentation.

  • Assist in managing relationships with vendors providing services to the end users. Attend team/divisional/departmental meetings as required.

  • Prepare/compile agreed periodic activity and performance reports for the attention of the SM ITG.

  • Perform any other duties as assigned by the SM IT Governance.

Leadership Competencies:

  • Establish Workforce Plan

  • Align Teams and Resources

  • Ensure Accountability & Feedback

  • Initiate & Lead Change

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