Acts as a single interface for Data Center services for internal and external customers w.r.t. services or information. Devise and negotiate SLAs and OLAs required for provisioning and maintenance of Data Center service offerings.
Management of DC PMO and procurement activities.
Evaluate and undertake technology consolidation activities.
SLA preparation and coordination with external customers
OLA preparation and coordination with internal teams
DC Capacity planning and change management initiation as per customer requirements
Manage regional procurement and budgeting activities
Liaison with finance and budgeting teams to support departmental requirements
RFP and business case preparation related to DC services
Oversees customer contracts to ensure services are provided as per expectations
Development of SOPs and Policies for Data Center Services
Documentation, reporting and presentations of domain activities
Analysis and identification of consolidation possibilities w.r.t. systems and infrastructure across domains
Undertakes and completes consolidations of systems and infrastructure
Reduction in OPEX through consolidations
Ensure compliance of SOP, SLA and targets.
Ensure solution delivery as per client requirements
Ensure issue resolution in coordination with internal teams and vendor
Advanced degree in computer sciences or engineering (CDCS, CDCP)
At least 6-8 years of experience in the field of Data Centers