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Manager IT / Technical Support (North)

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Industry:
Telecommunication/ISP
Category:
Computer Networking
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day) )
Department:
IT
Job Location:
Islamabad
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor’s Degree in Computer Science/ IT Certified ITIL Professional, IT operations, IT Support experience
Career Level:
Experienced Professional
Required Experience:
4 Years - 6 Years
Apply By:
Dec 8, 2016
Posted On:
Nov 8, 2016
Job Description

Job Overview:

Manager Technical Support oversees maintenance and operations of internal IT infrastructure. Provides technical support to end users. i.e. Software and hardware related issues. Provide 1st and 2nd level support for Intranet connectivity.

Major Responsibilities:

  • Coordinates for preparation of policies /SOP regarding User Tech Support and IT infrastructure.
  • Manages Level -1 and Level-2 user support (Desktop/LAN/AV/email) to intranet users.
  • Manages complaints through services desk system for end users.
  • Escalates & follows up IT issues to different team members of IT.
  • Ensures proper installation and configuration of software (OS/Office/AV and hardware (Desktop/Laptop/Printer/Scanner)
  • Coordinates with vendors for use of latest technology like software packages and hardware accessories.
  • Analyzes feedback from end users regarding the functionality of IT services support such as email, networking, software and hardware.
  • Ensures the maintenance process Management of IT Assets.
  • Ensures compliance with legal and ethical standards
  • Ensures compliance of the software licenses for installed system.
  • Monitors and evaluates reporting employees and provides performance reports of IT Helpdesk Support Staff to senior management.