ptcl
ptcl ptcl ptcl ptcl
  • You have already applied to this job.

AM Contact Center Operations

Print   |  
Industry:
Telecommunication/ISP
Category:
Client Services & Customer Support
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
Lahore
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Required Experience:
1 Year - 3 Years
Apply By:
Dec 23, 2017
Posted On:
Nov 23, 2017
Job Description

AM CC Operations is primarily responsible to coordinate Level II and Level III support activities with vendor, level 1 teams and CC business teams. Ensure that all infrastructure available at Lahore for Contact Centers is properly managed.

MAJOR RESPONSIBILITIES

Manage level II and Level III support for incidents / issues

Manage vendor SLAs and internal OLAs

Ensure IPCC systems are managed and updated

Support implementation of expansions and upgradations through onground supervision

Support verification of CRs and supervise CR deployments on ground

Regular health checkups of network and systems to ensure quality of service and availability is maintained

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication "scripts" when handling different topics

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Any Other Projects Assigned by the Supervisor

QUALIFICATIONS/ COMPETENCIES Education:

Advanced Degree in Engineering Expertise: Experience in Technology Solutions

Other skills:

Team Work

Negotiation Skills

Time and Meeting Management

Excellent communication skills

Sitemap | Glossary | Terms & Conditions | Privacy Policy
Contents and Compilation ©2017 Rozee.pk
©2017 All other Rights Reserved to PTCL.
Jobs in Pakistan
Jobs in Pakistan