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Assistant Manager OSS Support

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Telecommunication / ISP
Software & Web Development
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
No Preference
Minimum Education:
Degree Title:
Bachelors in Computer Science/Computer System Engineering
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply By:
Feb 3, 2018
Posted On:
Jan 3, 2018
Job Description

Job Description

  1. Overall responsible for L2 operations and support L1 .
  2. Work within operational framework at Level 2 with compliance to Business operational requirements and industry best practices for above-mentioned areas in OSS domain.
  3. Assuring 24x7 service availability and performance as per agreed SLA’s
  4. Proactive operational monitoring of critical business services and platforms.
  5. Performing UAT’s & deployments according to release plans. Support as a SPOC from OSS team for ongoing projects in OSS/BSS Domain.
  6. Effective coordination and communication with internal and external stakeholders to achieve organizational objectives.
  7. Experience is dealing with Level 3 support through both Vendor and internal teams.
  8. Knowledge and Expertise in Telecom B/OSS
  9. Capacity building of the teams.

Required Skills

1.     Hands on experience in operations for OSS/BSS stack in large scale telecom organizations.

2.     Good Communication Skills and team player

3.     Hand’s on experience on CRM/provisioning support..

Required Skills

CRM (Siebel), Support experience, knowledge of software development life cycle.

Required Skills

CRM (Siebel), Support Experience,

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