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Manager Metro / Access Networks

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Telecommunication / ISP
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
No Preference
Minimum Education:
Degree Title:
Bachelors or higher degree in Electrical/Telecom engineering
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply By:
Feb 18, 2018
Posted On:
Jan 18, 2018
Job Description

Key Responsibilities:

  • Management of Service Desk Operations across multiple domains (Switching, Radius, Transmission, CRM, IPCC)
  • Ensure smooth Provision of PSTN Services for ITR
  • Ensure Radius Order Clearance of Double Play Services (BB & IPTV) Across Pakistan following strict timeline
  • Ensure maximum possible support to Business Operations through Email, CRM and IPCC (1212)
  • Reporting and Analysis
  • Reporting and Performance Analysis of different Service Desk Domains
  • Improvement of Service Desk Processes for efficient use of resources
  • Project Management and Evaluation
  • Ensure Smooth Transition of New Portals/Tools from Project phase to Operational Phase (related to Service Desk)
  • Coordination with concerned vendors for resolving any issues and follow timeline
  • Ensuring Bridging gaps between Different Zonal Service Desks for creating synergy and alliance.

Required Eduation:

Bachelors or higher degree in Electrical/Telecom engineering 

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