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Manager Corporate Sales Support

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Industry:
Telecommunication / ISP
Category:
Sales & Business Development
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
Karachi
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply By:
Jun 30, 2018
Posted On:
May 30, 2018
Job Description

Job Overview:        

  • Coordination for Feasibility management
  • Order processing & record maintenance
  • Coordination for deployment
  • Billing update to relevant Revenue department
  • Coordination for after sales support
  • Third party vendor management

Responsibilities:

Coordination for Feasibility Management

  • Taking feasibility requests from Sales team for various corporate services and delivering the report after confirmation from the technical teams within committed timeline.

Order processing and Record maintenance

  • To complete and verify the pre-requisites shared by Sales teams for the links/circuits/projects.
  • Issuing of Advice Notes and system based order entries containing complete information.
  • Maintenance of aforementioned pre-requisites and deployment details for reporting, billing, after sales support.

Coordination for deployment

  • To coordinate with internal and external stakeholders for completing deployment within timelines provided by technical teams.
  • Constant update to customer regarding deployment status
  • Follow up with deployments teams on mails and calls.
  • Taking commissioning from customers.

Ensure billing and update billing register

  • Regularly update billing register with the deployments every month.
  • Reporting to concerned revenue team for timely billing of the links/projects commissioned.
  • Monthly/quarterly/biannually billing report sharing with revenue team.

Coordination for after sales support

  • Ensure that data updating of all corporate customer in CORPWATCH
  • Verification of the corporate faults completed and declared rectified by technical
  • To visit/coordinate with customer regularly to know his needs regarding priority deployments and schedule deployments accordingly

Functional Competencies:

  • Deployment & Support
  • PreSales Support
  • Project Management
  • Service Level Agreement

Leadership Competencies:

  • Establish Workforce Plan
  • Align Teams and Resources
  • Ensure Accountability & Feedback

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