- Coordination for Feasibility management
- Order processing & record maintenance
- Coordination for deployment
- Billing update to relevant Revenue department
- Coordination for after sales support
- Third party vendor management
Coordination for Feasibility Management
- Taking feasibility requests from Sales team for various corporate services and delivering the report after confirmation from the technical teams within committed timeline.
Order processing and Record maintenance
- To complete and verify the pre-requisites shared by Sales teams for the links/circuits/projects.
- Issuing of Advice Notes and system based order entries containing complete information.
- Maintenance of aforementioned pre-requisites and deployment details for reporting, billing, after sales support.
Coordination for deployment
- To coordinate with internal and external stakeholders for completing deployment within timelines provided by technical teams.
- Constant update to customer regarding deployment status
- Follow up with deployments teams on mails and calls.
- Taking commissioning from customers.
Ensure billing and update billing register
- Regularly update billing register with the deployments every month.
- Reporting to concerned revenue team for timely billing of the links/projects commissioned.
- Monthly/quarterly/biannually billing report sharing with revenue team.
Coordination for after sales support
- Ensure that data updating of all corporate customer in CORPWATCH
- Verification of the corporate faults completed and declared rectified by technical
- To visit/coordinate with customer regularly to know his needs regarding priority deployments and schedule deployments accordingly
- Deployment & Support
- PreSales Support
- Project Management
- Service Level Agreement
- Establish Workforce Plan
- Align Teams and Resources
- Ensure Accountability & Feedback