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Assistant Manager (IT Operations)

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Telecommunication / ISP
Computer Networking
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
No Preference
Minimum Education:
Bachelor (16 Years)
Career Level:
Entry Level
Required Experience:
1 Year - 4 Years
Apply By:
Dec 16, 2018
Posted On:
Dec 8, 2018
Job Description


 • Overall responsible for L2 operations and support L1 for billing and payment systems.

• Work within operational framework at Level 2 with compliance to business operational requirements and industry best practices for above mentioned areas in BSS/OSS domain.

• Assuring 24x7 service availability and performance as per agreed SLA’s

• Proactive operational monitoring for critical business services and platforms.

• Performing UAT’s & deployments according to release plans.

• Effective coordination and communication with internal and external stake holders to achieve organizational objectives.

• Conversant in database management specifically in Oracle or SQL Server

• Expertise in database programming using stored procedures, macros and advance DML.

• Good communication skills and team player.

• Potential to engage level-3 support through vendor and internal teams.

• Good understanig of billing/payment systems.

• Good understanding of network protocols and troubleshooting network connectivity issues between the network nodes and the application/database servers.

• Good understanding of information exchange between various applications through the use of standardized integrtion using SOAP/REST APIs.

• Preferrence will be given to candidates with any prior experience SDLC and programming capabilities.


Functional Competencies

• App Design Development & Maintenance

• Enterprise Architecture


Leadership Competencies


• Align Teams & Resources

• Develop & Grow Future Talent

• Inspire Credibility & Trust

• Create Strategic Traction in the Organization

• Create a Positive Work Environment


Other Skills:

• Team Work

• Negotiation Skills

• Time and Meeting Management

• Excellent communication skills

• Project Management Skills

• MS Office



Education: Advance Degree in IT

Experience: At least 1 year of relevant experience preferably in Telecom industry.

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