A key Account Manager is primarily responsible to acquire business customers i.e. act as hunters in the corporate sector and aggressively grow the business subscriber base of the company. Also responsible to concentrate on retaining business customers and to provide quality of customer services to corporate sector.
Roles & Responsibilities:
Facilitating Corporate Customers:
•Frequently visit Corporate Customers to maintain close business relationship in order to ensure that maximum knowledge is collected on the Corporate customers.
•Forms joint teams with Corporate Customers to develop new products and services customized to their needs and identifies potential sales opportunities
Ensure Customer satisfaction
•Ensures that the service level of the customer is correctly identified and make necessary arrangements to provide services accordingly to increase ARPU and Profitability
•Work to increase loyalty and reduce churn among the segment
•Identification and addressing the unique requirements of the key segment industries to ensure that their satisfaction levels are met in order to increase revenue and profits.
Ensure Standard Service Quality
•Takes regularly follow ups with Engineering and
•Business units where the Corporate Customer is located, to ensure that quality service is promptly provided.
Maintaining Customer data:
•Ensures that all customer data is entered correctly and audited on frequent basis. Review customers profitability data to see the true value of customers.
Customer Relationship Management
• Takes full ownership of the pre-assigned group of corporate/ SME customers and ensures customers needs are met & satisfied.
•Establishes bond and relationship with the customer through friendly, respectful and professional interaction.
•Gains maximum customers knowledge through engaging in a dialogue, with the customer and builds customer profile. (i.e. Segment, network & type and number of products & services).
•Have a good knowledge about customers business and activities in order that suitable sale proposal can be made.
•Frequently visit his customers, explain new services/ ideas/ packages to them and obtain new orders.
Manage Business Opportunities
•Identify large sales (business opportunity) in potential and successfully conclude deals.
•Reviews the application and customer requirement, ascertains the correctness of the data and compliance with necessary formalities and understands the customer needs.
•Closely work with the support groups to ensure customer requirement are met in time.
•Ensure full customer satisfaction within the rules and regulations of PTCL.
•Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls
•Ensure compliance with legal and ethical standards
Undertake performance management
•Monitor and evaluate reporting employees.
Any Other Projects Assigned by the Supervisor.