Products & Services
- Design Solution Corporate Products & Services
to Multinationals, Financial Institutions, Banks, Govt., Local companies and
telecom sector as ICT Services provider, Senior Manager Pre Sales will take the
lead in Designing Customer solution
Gather Customer Feedback
- Gather customer Feedback for proper positioning
of PTCL’s products for optimal performance with maximum benefit to the
- Senior Manager Pre Sales work with the Pre-Sales
and Sales team to perform Existing Customer Services/Product Analysis to
enhance/improve Service experience and offer Technology up gradation options
Develop and manage the
- Ensure that all pre-sales personnel including
Pre-Sales Assistant Managers and Managers maintain and develop the following
- Able to communicate technical and business
information to widely varied audiences
- Excellent interpersonal relationship building
- Ability to understand business processes and
- Ability to understand data relationships and how
data can be used to solve business problems
- Ability to understand and capture business and
- Ability to develop a broad awareness of the
client's technical architecture and emerging technologies with enough knowledge
to determine what is and is not possible.
- Knowledge of strategic, conceptual, consultative
- Ensure that Sales, Product Development and
Customer receive support as they request.
Liaison with CS & BD
- Gather support from Product and support Managers
of CS& BD Wing in providing solutions to the corporate customers.
- Respond to all RFPs in association with the
Customer Service and Product Development wing PTCL H/Qs.
- Implementation of PTA
(regulatory) instructions pertaining to New Numbering Series, Access Codes,
Tariff, suspension of services etc. through PTCL Headquarters/ relevant field
Support Services Management
- Regular contact and co-ordination with operators to resolve their
complaints regarding network issues in PTCL.